Commercial Security Shutters faq

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Welcome to FAQ

Welcome to our frequently asked questions section. If your question is not answered here, feel free to contact us via email at enquiries@samsondoors.co.uk or via telephone on 0800 328 6250 and we will answer your question as soon as possible.

Q: How do I find the best door for me?
A: We aim to answer this on each individual product page. If you feel we have not answered your question, we'd be more than happy to discuss this both via telephone or via email.

Installation

Q: Do you install all of the products?
A: We do offer installation for any of the products sold for almost anywhere in the UK.

Q: Are installation instructions provided?
A: All products purchased with us come with a set of instructions detailing installation procedures. However if you do encounter a problem, feel free to contact us and we will be more than happy to assist you and offer advice.

Delivery

Q: How are the doors delivered?
A: The doors are delivered on specialised transport although someone does need to be on site to receive the goods when delivered. Generally one person delivers the goods so in some cases assistance will be required.

Q: Do you deliver outside of the UK?
A: Yes, we deliver to any country in the world but prices for delivery are always on application due to massive variances in the weight of the diffferent doors and shutters.

Prices

Q: How do your prices compare to other website companies?
A: We aim to have the lowest prices possible compared with other companies. If you find the exact product cheaper somewhere else, we will happily discuss matching this price and beating it if possible.

Q: Do you offer additional discount for higher quantity orders?
A: Yes we do supply many trade customers and volume discounts can be applied even though our one off prices are generally already discounted considerably.

Ordering

Q: What happens when I order a purpose made door?
A: All purpose made doors, shutters and other products will be confirmed by email, fax or in writing before final manufacturing takes place



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