InstallationEvery steel doorset is supplied completely factory assembled for the easiest on site installation and includes:
Full fitting kit with 11mm allen key for frame adjustments
Pot of touch up paint
Tube of clear mastic for use under the threshold
Selection of drill pieces for fitting into concrete or steel
Self cutting frame fixings and spare hinge screws
Any steel doorset will be heavy with all hardware and sub frame assembled so you will need at least 2 people to handle the door into position and possibly more when the door is an enhanced specification on security for example
All locks and hardware are already fitted in the factory with only the protruding parts supplied loose for on site fitting.
WarrantyThe Metador guarantee includes:
The frame and door sets are given 15 years guarantee subject to correct door installation and maintenance.
All our Ironmongery has a 1-year guarantee subject to correct usage and maintenance
The Marine Grade PPC finish is guaranteed for a period of 10 years subject to the cleaning and maintenance programme.
At Metador the Standard Powdercoat finish is guaranteed for a period of 1 year subject to the cleaning and maintenance programme.
Guarantee Coverage:
Metador will repair or at our option replace any goods sold by Samson Doors to you which are, shown to our reasonable satisfaction to have become defective within the warranty period stated above from the date of purchase.
Where we have supplied a product with an internal defective component, we will only replace the defective component within the product.
‘Defective’ goods are those which under correct usage, do not function properly because of a fault in materials, workmanship or design.
We will replace any goods that are found to be defective on delivery, when reported within 3 working days of receiving the delivery. Photo graphic evidence must be provided showing the defective goods on the pallet that they were delivered on.
Guarantee Exclusions:
WithMetador, there are some situations in which the guarantee does not cover, these include damage caused by:
Abuse, unsuitable or lack of maintenance and any other neglect that might occur.
Harmful cleaning solvents that may be used to clean the door
Incorrect installation of the door
Damage to the paint finish of the door which may include, scratches, washing and paint protection.
Use of parts that are installed that are not advised by Metador
External impacts including weather
Repairs or fitting that have been supported by other persons
Fair wear and tear
It should be noted that for any guarantees or warranties to be valid, the cleaning and maintenance regime must be documented and recorded, confirming the frequency of maintenance along with all methods and products used. This must be submitted for any claim to be considered.
Claims Procedure:
The customer must contact Samson Doors or Metador in writing within 3 working days of the discovery of the defect, specifying the nature of the claim and defect.
On request, the customer must return the defective product to Metador Ltd at their cost for inspection.
MeasureA steel doorset is always ordered by the OVERALL dimensions including the door leaf and outer sub fixing frame with no tolerances allowed for. Most people would generally allow 5mm tolerance all the way around the door, but it all depends on how square or true your aperture is on site.
This means if your structural opening size is measured as 1000mm width and 2100mm height the door and frame ought to be 990mm wide and 2090mm high with the frame and any threshold included.
Always measure the top, middle and bottom of your aperture width and the left and right hand side for the height and if possible do a measure to make sure the opening is square as well.
Always use millimetres for measuring as this is how we relay back the ordering dimensions to you for checking and approving a drawing for your order.
The ExitGuard does have an adjustable fitting frame to take up to 30mm of tolerance into account which helps when the opening is not square.
